FAQ or Frequent Asked Questions will assist you to answer your worry about your device’s problems. If you have other questions, please contact us to get more information. We’re happy to help you!
Yes, we offers iPhone, iPad, iMac, and MacBook repair and service. For MacBook, we also offers what’s other Apple repair center doesn’t like, such as motherboard repair. For repairing motherboard first, we need to diagnose the motherboard and we’ll give you FREE quotation.
Yes, we do repair android phone and tablet. Please consult with us, it’s FREE. Please bring your phone to our store, iTech Seminyak or iTech Ubud (repair drop-off).
We used OEM spare-part and the quality and experience is almost similar to Apple original spare-part. Get quality options for selected services.
We accept credit card (Visa and Master Card); cash (IDR); Indonesia bank transfer or QRIS (QR scan); and crypto currency (BTC, BCH, ETH) for payment.
Yes, we sale second-hand iPhone, iPad, MacBook, iWatch. Our second-hand Apple products is selected with care and it’s limited stock. Please get in touch with us to get more information on stock and price.
Our store sell brand-new and original products (Authorised Apple Reseller) such as iPhone, iPad, Macbook, iWatch, and other Apple products with 1 year official limited warranty from Apple in Indonesia. Please contact us to see if your favourite Apple Products is available or on promo.
We sell many kind of accessories to maximise your gadgets experience such as charger cable and adapter, power bank, earphone, converter, casing, and many more — We have it all. What kind of MagSafe do you need? How many watt? Get in touch to get more info on stock.
Sorry, at the moment we don’t do rent for laptop or phones. But, we sell a second-hand phones or laptop (depends on stock), we also have brand-new devices with official brand warranty.
We can change or replace your iPad and iPhone screen protector. Get in touch with iTech for more info, we have screen protector options to match your device needs.
We can. For MacBook keyboard replacement usually takes around 3 to 4 hours depends on the spare-part stock in store, mostly our spare-part is in stock. You can contact us to know more.
We can replace the MagSafe charging cable (MagSafe 1 and MagSafe 2). Replacing the cable takes 2 Hours (estimated times). We suggest you to get replacement only for original apple quality MagSafe to get better result.
Yes, we do camera replacement and repair (depends on the conditions). Bring your damaged device to iTech Seminyak or iTech Ubud (repair drop-off point) for the check and get it fix now.
For replacing Android phone battery, we needs time around 3 to 4 hours (if the stock available).
We can replace your MacBook battery depends on the model, it can takes 1 to 2 hours. You can consult with our support team and check it first to make sure you have battery problem.
It depends on the Apps that you request, but for installing MacOS, we need time around 1 to 2 Hours. we’ll inform you when it’s finish faster than the estimated time.
For reseting Android Phone, it depending on the type of your Phone. Please make sure you already back up if you have important data before doing a reset.
We provide service for liquid or water damage iPhone, Macbook, other device. Here’s the important part — based on scientific reaction, liquid damaged or water damaged devices can caused more damaged on features and functions. Especially, Biometric Sensor on iPhone and MacBook like ‘Face ID’, ‘Touch ID’, or other functions. The good news is not all cases will have damaged functions.
Yes, it’s possible to get water resistance sealing when you are replacing your iPhone screen. But, we doesn’t recommend you to play with the water or other liquid, since it’s already damaged once.
Yes, we can repair Biometric Sensor such as Face ID, and we need time to fix it because it can’t be replaced and is only possible with repair. The device also needs to be checked first to make sure it meets the requirement.
Yes, we have the experience to handle this type of problem. You can bring your device to get it checked to find the problem and repair it.
Warrant* for Macbook and iPhone screen replacement is 30 days to 180 days depends on the quality options you choose.
The battery replacement warranty* for Macbook is 180 days and for iPhone battery replacement is 30 days to 360 days depends on the quality options you choose.
Motherboard repair and most of our service will have 30 days warranty. Please get in touch for more information on this topic.
*Warranty is valid without damaged cause by water or any other liquid and no physical damage (terms and conditions apply.
The warranty doesn’t cover damage cause by human error, physical damage, and no liquid damage. The serviced device need to pass our check before claiming the warranty. You can bring the invoice paper to claim the warranty (terms and conditions apply).
If you are using our repair service, you can claim your warranty at our store, iTech Seminyak and iTech Ubud in Bali only. Depends on the issue, the time to fix it again can be different. To get faster result, please visit our main service center at iTech Seminyak. Get in touch for more info.
Almost all of products available in iTech will have warranty or coverage from each brand you bought. You can go directly get in touch with the brand’s official service center to get faster process, and we can also help you to claim it for you but it takes longer process and time.
The requirement to claim the products warranty is based on each brand terms and conditions. Normally**, the warranty doesn’t include damaged cause by physical and liquid damaged, you need to keep everything inside such as packaging, warranty seal, all documentation, and invoice.
** It might be different depends on each brand.