FAQ
These are the questions we are asked most often about devices, repairs, warranty and payment. If yours is not here, contact us — we are happy to help.
General Topic
Yes, we offer iPhone, iPad, iMac, and MacBook repair and service. We also carry out MacBook logic-board repair in house. Board repair is diagnosed case by case — we diagnose the board first and give you a FREE quotation before any work begins.
Yes, we do repair Android phone and tablet. Please consult with us, it’s FREE. Please bring your phone to our store, iTech Seminyak or iTech Ubud (repair drop-off).
We offer three part grades: Original Pulled, Premium Aftermarket and Standard Aftermarket. The selected part grade is explained before repair and recorded on the service invoice.
We accept cash (IDR), Indonesian bank transfer, QRIS, major credit cards including Visa, Mastercard, JCB, American Express and UnionPay, as well as selected cryptocurrencies including BTC, BCH, BNB, ETH, USDT and TRON.
Yes, we sell second-hand iPhone, iPad, MacBook and Apple Watch. Our second-hand Apple products are selected with care and stock is limited. Please get in touch with us for more information on stock and price.
We sell new Apple devices — iPhone, iPad, MacBook, Apple Watch and other Apple products — and provide independent repair services in Bali. Please contact us to see if your favourite Apple product is available or on promo.
We sell many kinds of accessories to maximise your gadgets experience such as charger cable and adapter, power bank, earphone, converter, casing, and many more — We have it all. What kind of MagSafe do you need? How many watts? Get in touch to get more info on stock.
We don’t provide laptop or phone rental services. We do sell second-hand devices (subject to stock) and brand-new devices with official brand warranty.
Repair Topic
We can change or replace your iPad and iPhone screen protector. Get in touch with iTech for more info, we have screen protector options to match your device needs.
Yes, we can. Estimated turnaround depends on the device, fault, parts availability, and repair complexity. We’ll provide an estimated completion time after inspection. Contact us and we will check spare-part stock for your model.
We can replace the MagSafe charging cable (MagSafe 1 and MagSafe 2). Estimated turnaround depends on the device, fault, parts availability, and repair complexity. We’ll provide an estimated completion time after inspection. We will explain the part grade options before any replacement.
Yes, we do camera replacement and repair (depends on the conditions). Bring your damaged device to iTech Seminyak or iTech Ubud (repair drop-off point) for the check and get it fixed now.
Yes, we can do it. Estimated turnaround depends on the device, fault, parts availability, and repair complexity. We’ll provide an estimated completion time after inspection. Please get in touch for information on your specific model.
Estimated turnaround depends on the device, fault, parts availability, and repair complexity. We’ll provide an estimated completion time after inspection.
We can replace your MacBook battery, depending on the model. Estimated turnaround depends on the device, fault, parts availability, and repair complexity. We’ll provide an estimated completion time after inspection. You can consult with our support team and have the device checked first to confirm it is a battery problem.
It depends on the software you request. Estimated turnaround depends on the device, fault, parts availability, and repair complexity. We’ll provide an estimated completion time after inspection, and we’ll let you know if it finishes sooner.
For resetting an Android phone, it depends on the type of your phone. Please make sure you have backed up any important data before doing a reset.
If possible, switch the device off and avoid charging it. Liquid damage behaves differently from other faults, and time matters. Early inspection can help reduce the risk of further corrosion or electrical damage.
We provide service for liquid or water damage iPhone, MacBook, other device. Here’s the important part — based on scientific reaction, liquid damaged or water damaged devices can cause more damage to features and functions. This especially affects biometric sensors on iPhone and MacBook — Face ID, Touch ID, and other functions. The good news is not all cases will have damaged functions.
We fit replacement adhesive seals where applicable. This restores a physical seal but does not restore or re-certify the factory water-resistance rating — please treat a repaired device as no longer water resistant.
Yes, we can repair biometric sensors such as Face ID. This takes time because the part cannot simply be replaced — it has to be repaired. The device also needs to be checked first to make sure it meets the requirement.
Yes, we have the experience to handle this type of problem. You can bring your device to get it checked to find the problem and repair it.
Warranty Topic
Repair warranty coverage ranges from 30 days to 12 months, depending on the repair performed and the replacement part selected. Your applicable warranty period is stated on the service invoice.
The warranty covers the specific component we replaced and the work we did. It does not cover later physical damage, new liquid exposure, or unrelated faults.
The warranty doesn’t cover damage caused by human error, physical damage, or liquid damage. The serviced device needs to pass our check before claiming the warranty. You can bring the invoice paper to claim the warranty (terms and conditions apply).
If you are using our repair service, you can claim your warranty at iTech Seminyak and iTech Ubud in Bali only. Depending on the issue, the time needed to fix it again can differ. For the fastest result, visit our main service centre at iTech Seminyak. Get in touch for more info.
Almost all products available at iTech carry warranty or coverage from the brand you bought. You can go directly to the brand’s official service centre for a faster process. We can also claim it on your behalf, but that takes a longer process and more time.
The requirements to claim a product warranty are set by each brand’s terms and conditions. Normally the warranty does not cover physical or liquid damage, and you need to keep everything that came with the product — packaging, warranty seal, all documentation, and the invoice.
This varies between brands, so check the terms that came with your product.