Terms
Service Terms
How a repair works at iTech: what we do before we touch your device, what you agree to, what it costs and how long it takes.
Last updated 24 August 2026. These terms cover repair service at iTech Seminyak and iTech Ubud. Warranty is on the warranty page; data handling is in the privacy policy.
The short version
Nothing starts until you approve
We inspect the device, explain the recommended repair and quote, and only proceed after your approval. No work begins and nothing is charged until you say yes.
The diagnostic is free
We diagnose your device for free and tell you the issue and the cost to repair it. Board repair is diagnosed case by case, and we give you a free quotation before any work begins.
Back up before you come in
Please back up your device before any repair. Your data stays yours.
Part grade is your choice
We offer three part grades. The selected grade is explained before repair and recorded on the service invoice.
Who we are
iTech is an independent repair service, serving Bali since 2013 from two stores: iTech Seminyak and iTech Ubud. We sell new and second-hand Apple devices and accessories, and we carry out repairs on Apple and selected Android devices, including board-level work performed in house.
English and Bahasa Indonesia are spoken in store.
How a repair works
Whatever is wrong with your device, the process is the same: we inspect it, explain the recommended repair and quote, and only proceed after your approval. No work begins and nothing is charged until you say yes.
Some faults, particularly liquid damage and board-level work, need diagnostic time before anyone can say what the repair is. Board repair is diagnosed case by case — the fault has to be found before anyone can quote it honestly. We diagnose the board first and give you a free quotation before any work begins.
Charging and Face ID faults often need board-level diagnosis first. We will tell you which category yours falls into before quoting.
Turnaround
Estimated turnaround depends on the device, the fault, parts availability and repair complexity. We provide an estimated completion time after inspection, not before it.
Same-day return is possible on eligible repairs collected before 3:00 PM (WITA). Motherboard and liquid-damage cases usually require additional diagnostic time.
Parts
We offer three part grades: Original Pulled, Premium Aftermarket and Standard Aftermarket. The selected part grade is explained before repair and recorded on the service invoice.
Aftermarket components are not manufactured or warranted by Apple, and on some models a replacement part can trigger a system notification or affect a feature. The part grade you choose also affects your warranty period — see the warranty page.
Your data
Please back up your device before any repair. Your data stays yours.
Where the priority is the data rather than the device, tell us at drop-off and we will approach the repair differently. Data recovery is a best-effort service and success cannot be guaranteed.
What we hold about you, and for how long, is set out in the privacy policy.
Payment
We accept cash (IDR), Indonesian bank transfer, QRIS, and major credit cards including Visa, Mastercard, JCB, American Express and UnionPay. We also accept selected cryptocurrencies including BTC, BCH, BNB, ETH, USDT and TRON.
You get the fault, the price and the warranty in writing, including which part grade the quote is based on. Your invoice records the repair carried out, the part grade used and the warranty period that applies.
Liquid damage
Liquid damage behaves differently from other faults, and time matters. If possible, switch the device off and avoid charging it, then bring it in as early as you can.
We clean and treat the board, then test what recovers. Some devices come back fully, some partially, and some are beyond repair. We will not know until we open it, and we will tell you honestly what we find.
Questions
Ask us at either store, or read the repair and warranty FAQ.
iTech Seminyak
Pertokoan Plaza Kunti, Jl. Kunti I No.119, Seminyak, Kuta, Badung Regency, Bali 80361
iTech Ubud
Jl. Arjuna No.2, Ubud, Kec. Gianyar, Kabupaten Gianyar, Bali 80571
If these terms change, the date at the top of this page changes with them.