Warranty

Repair Warranty

What we cover after a repair, what we do not, and how to claim. The period that applies to your repair is written on your service invoice.

Last updated 24 August 2026. This page covers repairs carried out at iTech Seminyak and iTech Ubud.

The short version

30 days to 12 months

Repair warranty coverage ranges from 30 days to 12 months, depending on the repair performed and the replacement part selected. Your applicable warranty period is stated on the service invoice.

It covers the work we did

The warranty covers the specific component we replaced and the work we did. It does not extend to unrelated faults that appear later.

Bring the invoice

Bring the invoice paper to claim the warranty. The device has to pass our check before a claim is accepted.

Claimed at our stores

Repair warranty is claimed at iTech Seminyak and iTech Ubud in Bali only. For the fastest result, visit our main service centre at iTech Seminyak.

What the repair warranty covers

Repair warranty coverage ranges from 30 days to 12 months, depending on the repair performed and the replacement part selected. There is no single period for every repair, which is why the period that applies to yours is written on your service invoice.

The warranty covers the specific component we replaced and the work we did. If that component fails within the period on your invoice, bring the device back and we will look at it.

What it does not cover

The repair warranty does not cover:

  • Later physical damage.
  • New liquid exposure.
  • Damage caused by human error.
  • Faults unrelated to the repair we carried out.

The device has to pass our check before a warranty claim is accepted, and terms and conditions apply to every claim.

Part grades and what they mean

We offer three part grades: Original Pulled, Premium Aftermarket and Standard Aftermarket. The selected part grade is explained before repair and recorded on the service invoice. The grade you choose is one of the things that determines your warranty period.

Aftermarket components are not manufactured or warranted by Apple, and on some models a replacement part can trigger a system notification or affect a feature. The part grade is explained before repair, not after.

Water resistance after a repair

We fit replacement adhesive seals where applicable. This restores a physical seal, but it does not restore or re-certify the factory water-resistance rating.

Once a device has been opened, a repaired device should not be treated as water resistant. New liquid exposure is not covered by the repair warranty.

How to claim

Bring the device and the invoice paper to iTech Seminyak or iTech Ubud. We check the device first, then handle the claim if it falls inside the period and cover on your invoice.

Depending on the issue, the time needed to fix it again can differ. For the fastest result, visit our main service centre at iTech Seminyak. If you are not sure whether your fault is covered, get in touch before you travel.

Products you buy from us

This is separate from the repair warranty above. Almost all products available at iTech carry warranty or coverage from the brand you bought. New Apple devices are sold with official brand warranty.

The requirement to claim a product warranty is based on each brand’s terms and conditions. Normally the brand warranty does not include damage caused by physical or liquid damage, and you need to keep everything that came in the box — packaging, warranty seal, all documentation and the invoice. It can differ from brand to brand.

You can go directly to the brand’s official service centre for a faster process. We can also claim it on your behalf, but that takes a longer process and more time.

Questions about your warranty

Ask us at either store, or read the repair and warranty FAQ.

iTech Seminyak
Pertokoan Plaza Kunti, Jl. Kunti I No.119, Seminyak, Kuta, Badung Regency, Bali 80361

iTech Ubud
Jl. Arjuna No.2, Ubud, Kec. Gianyar, Kabupaten Gianyar, Bali 80571

If this page changes, the date at the top changes with it.