Contact
Talk to iTech Seminyak
The fastest way to reach us is WhatsApp. Tell us the device and what happened, and we will tell you what it is likely to be before you travel to the store.
iTech is an independent repair service. We are not an Apple Authorized Service Provider and are not affiliated with Apple Inc.
What to send us first
Four things let us give you a straight answer in the first reply instead of asking you to come in blind.
Your device model
For example iPhone 13 Pro, MacBook Air M2, iPad 9th generation. If you are unsure, Settings › General › About shows it.
What happened, and when
Dropped, got wet, stopped charging, screen went black. Whether it started suddenly or gradually changes what we check first.
A photo or short video
A picture of the screen, the damage, or the error message is usually worth more than a paragraph of description.
Your timing
If you are flying out or have a deadline, say so in the first message. It changes what we recommend and what we can realistically promise.
Before you come in
Back up your device
Please back up before any repair. Most repairs do not require erasing anything, and if a repair ever would, we tell you before it happens — never after.
Your passcode is your choice
Some repairs need it to test the device afterwards. You are never obliged to share it, and we will tell you what we can still verify without it.
Bring your invoice for a warranty claim
Repair warranty is claimed at iTech Seminyak or iTech Ubud with the service invoice. The device needs to pass our check before the claim is processed.
Liquid damage: sooner is better
Corrosion keeps spreading after the device dries. If it has been wet, bring it in rather than waiting to see whether it settles.
What happens when you arrive
1. We inspect the device
We diagnose before quoting. Some faults, particularly liquid damage and board-level work, need diagnostic time before anyone can say what the repair is.
2. You get the fault, the price and the warranty in writing
Including which part grade the quote is based on: Original Pulled, Premium Aftermarket or Standard Aftermarket. The selected part grade is explained before repair and recorded on the service invoice.
3. Nothing starts until you approve
No work begins and nothing is charged until you say yes. If you decide not to proceed, you take the device back.
4. Repair, test, and your warranty
Repair warranty coverage ranges from 30 days to 12 months, depending on the repair performed and the replacement part selected. Your applicable warranty period is stated on the service invoice.
Estimated turnaround depends on the device, fault, parts availability and repair complexity. Most selected repairs — screen, battery and similar — are completed the same day when the part is in stock. We confirm what is realistic before you commit.
Visit iTech Seminyak
Address
Pertokoan Plaza Kunti, Jl. Kunti I No.119, Seminyak, Kuta, Badung Regency, Bali 80361
Opening hours
Mon–Sat: 9:00 AM – 9:00 PM
Sun: 9:00 AM – 6:00 PM (WITA)
+62 856 9736 9800
How you can pay
Cash in IDR, Indonesian bank transfer, and QRIS.
We also accept major credit cards including Visa, Mastercard, JCB, American Express and UnionPay, as well as selected cryptocurrencies including BTC, BCH, BNB, ETH, USDT and TRON.
Our other store: iTech Ubud
Address
Jl. Arjuna No.2, Ubud, Kec. Gianyar, Kabupaten Gianyar, Bali 80571
Opening hours
Daily: 9:00 AM – 6:00 PM (WITA)
+62 882 9471 8000
Apple, iPhone, iPad, MacBook and other Apple product names are trademarks of Apple Inc. iTech is not affiliated with Apple Inc.